Behavioral Health FAQs
How do I schedule an appointment?
To get started, please call our office (330) 376-9494, extension 209 and our staff will be happy to schedule your first appointment.
Do you accept my insurance?
We accept Medicaid and most private insurances (We do not accept Aetna or Blue Cross Blue Shield Anthem plans) for mental health counseling services. If you don't have any insurance, your fee will be established based on our Sliding Fee Scale. Please call our office and one of our staff can assist you with any insurance concerns.
I don't have income or insurance. Can I still be seen for counseling?
Please call (330) 376-9494 extension 209 and our staff can assist you with your payment concerns.
Who are your counselors?
Our counseling staff are caring, culturally sensitive clinicians who are licensed and have a master’s degree in Counseling, Social Work, Marriage and Family Therapy or Chemical Dependency/Substance.
Who can be seen for counseling?
Greenleaf Family Center offers caring and confidential counseling services for adults, adolescents, children, and families.
Deaf & Hard of Hearing FAQ's
What constitutes as an Emergency when requesting Emergency Interpreting Services?
Our emergency sign language interpreting services are available outside our normal business hours. Greenleaf Family Center defines an emergency assignment as, “A medical or legal assignment of an urgent nature that cannot be scheduled in advanced or postponed.”
Emergency interpreting assignments can be scheduled through our emergency line (330) 376-3717 any time before 8:30am or after 4:30pm weekdays, and all day Saturday and Sunday.
How far in advance should you schedule an interpreter?
In order to accommodate the needs of all parties, we recommend requesting interpreting services as far in advance as possible. We strongly suggest scheduling an interpreter as soon as you have an appointment scheduled with a Deaf, DeafBlind, or Hard of Hearing individual who utilizes interpreting services. To schedule an interpreter please call (330) 376-9494 ext. 248 or complete our online form.
What is the role of an interpreter?
Interpreting is a profession developed to facilitate communication between hearing and Deaf, DeafBlind, and Hard of Hearing individuals to ensure communication access. Interpreters are HIPAA compliant and abide by the Code of Professional Conduct outlined by the National Association of the Deaf (NAD) and the Registry of Interpreters for the Deaf (RID). (https://drive.google.com/file/d/0B-_HBAap35D1R1MwYk9hTUpuc3M/view)
What are the guidelines for using an Interpreter?
If you are meeting a Deaf, DeafBlind, or Hard of Hearing Individual and using a sign language interpreter, please review the do’s and don'ts to ensure successful communication:
- Look at the deaf person and speak directly to him/her at an even pace
- Ask the deaf person and the interpreter about their communication needs, for example seating and lighting
- Place the interpreter next to the hearing speaker
- Ensure there is adequate lighting
- Minimize background noise and visual distractions
- Allow more than one person to speak at a time
- Expect an interpreter to work for more than 30 minutes without a break
- Feel uncomfortable that the deaf person’s eye contact will be with the interpreter and not you
- Ask the interpreter’s advice or opinion on any matter. They are a neutral party and their role is to facilitate communication.